Refund policy

Refund Policy

We want you to be completely satisfied with your GripSway order. Here's how our policy works:

30-day window
You have 30 days from the date of delivery to report an issue and request a refund or replacement.

Eligibility
Since items ship directly from our fulfillment partners, we do not require items to be physically returned for a refund. Instead, contact us with your order number and a photo showing the issue (damage, defect, or wrong item), and we'll process your refund or replacement without needing the item shipped back.

How to start a claim
Email us at gripsway.shop@gmail.com with your order number and photos. We'll respond within 24–48 hours with next steps.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve it quickly.

Change of mind
If your order hasn't shipped yet, contact us right away and we'll do our best to cancel it. Once an item has shipped, we're unable to accept change-of-mind cancellations, since items ship directly from our fulfillment partners rather than our own warehouse.

Non-returnable items
We do not accept refund requests for sale items or gift cards.

Refunds
Once your claim is approved, you'll be refunded automatically to your original payment method within 10 business days. Bank processing times may add a few extra days. If more than 15 business days have passed since approval with no refund received, contact us at gripsway.shop@gmail.com.