Shipping policy
Shipping Policy
Last updated: August 28, 2026
At GripSway, we work with trusted fulfillment partners to get your order to you as efficiently as possible. Please review the details below so you know what to expect.
Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. During high-demand periods, processing may take slightly longer — we'll notify you by email if there's a significant delay.
Shipping Times
Since our products are shipped directly from our fulfillment partners' warehouses, delivery times vary by item and destination:
- United States: 7–20 business days
- Other regions: 10–30 business days
These are estimates, not guarantees. Actual delivery time can be affected by customs processing, local carrier delays, weather, and high-volume shipping periods (such as holidays).
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 days after shipping for tracking information to update, as it may take time for the carrier to scan the package into their system.
Shipping Costs
Shipping costs are calculated at checkout based on your order and destination and will be clearly displayed before you complete your purchase.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country's customs office. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Customs policies vary widely by country — we recommend checking with your local customs office if you're unsure what to expect.
Multiple Items, Multiple Packages
If you order more than one item, they may ship from different fulfillment centers and arrive in separate packages at different times. This is normal and doesn't mean part of your order was lost — if one item is taking noticeably longer than another, feel free to reach out and we'll check on it.
Delayed or Missing Orders
If your order hasn't arrived within the estimated timeframe, please contact us at gripsway.shop@gmail.com with your order number before reaching out about a refund or replacement. We'll track down the shipment with our fulfillment partner and resolve it — see our Refund Policy for what happens if an order genuinely can't be located.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but if you catch a mistake quickly after ordering, contact us immediately at gripsway.shop@gmail.com and we'll try to correct it before the order ships.
Questions
Reach out anytime at gripsway.shop@gmail.com — we're happy to help.